ASAP provides world class information technology Staffing Services and Project Solutions across a broad range of skills and technologies. Headquartered in Norcross, GA., with branch offices in Birmingham, AL, Washington, DC, East Brunswick, NJ, New York, NY and Dallas, TX, ASAP has the ability to deliver solutions and services across the country. As a Certified Women Owned Business Enterprise, providing information technology solutions and services to Fortune 1000 companies and State and Local Government since 1989, ASAP has built an outstanding reputation for delivering excellence to our clients and our consultants. Please visit us at www.asapstaffingllc.com for more info.
Senior Storage Admin (1289)
6 Months Contract in San Francisco, CA 94105
Local candidates only eligible for this role
Rate :- $70/Hr On W2
Required Background :-
We require a seasoned IT professional with extensive experience in administering and architecting virtualized systems, as well as extensive experience in working closely with application administrators and architects. Applicants should have a very strong application background, exceptional troubleshooting skills, and a passion for coaching others.
Responsibilities :-
Provide Tier 3 support for virtualization problems across our customer base: Incident, Change and Release Management. Serve as escalation point for all issues that Tiers 1 or 2 need help with. Define technical practices and procedures, and provide training for Tiers 1 and 2. Provide technical leadership to ROC staff in real-time and hands-on. Mentor junior and mid level ROC employees. Observe ROC staff in their technical delivery. Analyze ticket work logs. Mine the Remedy ticket system for data on specific types of problems and the performance of specific individuals. Design and execute skills assessments of ROC staff. Create training plans, compile training material, hold training classes, create Computer Based Training modules lab exercises, and assess the effectiveness of the training. Provide recommendations for process improvement. Review service delivery failures (quality, speed), identify lessons learned and address them in training and coaching sessions, both individual and on a team basis. Other duties as assigned
Working Hours :-
Hours are very flexible and vary due to the business needs of a geographically dispersed 24/7 organization. On-call duty is essential for Tier 3 support. No more than 10% travel is required.
Required Skills :-
MUST: 5 years of experience administering and architecting VMWare installations. 10 years of Unix systems administration on large implementations. 5 years of application support in enterprise and e-commerce production environments. 3 years of storage system administration (EMC or 3Par). Excellent written and verbal communication skills. Excellent problem solving skills. Must have strong customer service qualities. Team player with focus on company results. Ability to define, verbalize and train others on troubleshooting strategies. Experience with Veritas and other clustering technologies.
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